SW: Your emphasis since then has been on the team in Team New Zealand and in building your new Swiss team. What's the key thing that you think about when you try to get back on center to make the team work better? Do you have a mantra that you come back to?
RC: Yes, yes I do. Any time it starts to get a little negative, which you always go through those moments in any campaign--we certainly went through plenty on Team New Zealand, for example--you try to really focus on the solution. Because by finding the solution, that's something very, very positive; you can identify a whole list of problems, but in a lot of ways the real skill is finding solutions to those problems. That sounds very basic, but I think it's quite an important thing to the team. The other thing is to look at how you can get more contribution out of people?